Milgard Drops the Ball

200705040641Warning: Long rant ahead. I ordered all my windows at the very beginning of Feb. this year from Alumaline. Since most of them were custom, they were about 4-5 weeks out, which was perfectly fine. As you know I received all my awning windows and sliding doors a long time ago, and they have been installed for a while. What I may not have mentioned is the fact that I still don't have my skylights. They sent the wrong size with the first shipment, which was a simple mistake. Since then Alumaline has had all sorts of difficulty with their local Milgard rep Mel Short. He was so difficult to work with that they refused to talk to him anymore, and passed the buck to me. I spoke with him several weeks ago, and after a lengthy conversation, he agreed to reorder the skylights at the proper size, at no additional charge to me. Yesterday I received a call from Mel. He said he had lost my number and had been meaning to call me to say he hadn't ordered my skylights yet, and I need to pay for them in full before he could order. I told him I had already paid Alumaline, and he needed to work that out with them, to which he replied "Alumaline won't even work with me anymore". I let him know that neither would I. Needless to say, I will be ordering Velux skylights today, which will actually save me some money.

Please excuse me while I pay some bills...